# Plan an account pause or closure before losing access to the source

Original constructed teaching cases. No real accounts, participants or customers.

E1 — Constructed quiet month: a member wants fewer interruptions but still needs analytics and collaborator access. Decision: inspect the narrower preferences before choosing hibernation or closure. Result: a scoped quiet-period plan; no account or subscription is changed by the worksheet.

E2 — Constructed pending archive: closure is planned but the requested source archive has not arrived. Decision: hold the final closure until the needed records are actually available and inspected. Result: preservation unresolved; a request receipt is not evidence that the archive can support the recap.

E3 — Constructed return assumption: a member expects hibernation to erase an old conversation and immediate reactivation to work. Decision: read retained-message and 24-hour boundaries before acting. Result: a corrected decision or hold; neither total erasure nor immediate return is promised.